Conditions générales de Sprintax Canada
Termes et Conditions
End User License Agreement
Sprintax.ca Conditions générales
Please read this agreement carefully as it governs your use of the Sprintax software. The Sprintax software is provided by Sprintax, Inc., an Illinois corporation (“Sprintax” and “we”).
By clicking acceptance, logging into, accessing or otherwise using any part of the Sprintax website or materials (as defined below), or by manifesting your assent to these terms in any other manner, the User (as defined below) accepts and unequivocally agrees to be bound by all the terms and conditions of this agreement. If the User does not unequivocally agree to all of the terms of this agreement, User must refrain from logging into, accessing or otherwise using any part of the Sprintax materials.
You agree that your electronic signature in these methods is the legal equivalent of your manual signature on this Agreement. You further agree that your use of a key pad, mouse or other device to select an item, button, icon or similar act or action, or any other act or action in submitting materials to Sprintax or accessing Sprintax products or materials constitutes your electronic signature, acceptance and agreement. You also agree that no other certification or verification is necessary to validate your electronic signature, and the lack of such certification or verification will not in any way affect the enforceability of your electronic signature or any resulting agreement between you and Sprintax. This End User License Agreement is also subject to the Sprintax Terms and Conditions located at https://www.sprintax.ca/prep/terms-and-conditions/. The Sprintax Terms and Conditions will govern any conflict in terms with this End User License Agreement.
This End User License Agreement (“Agreement”) between Sprintax and any person or entity (“User” or “you”) who purchases, accesses or otherwise uses software, content, websites, information, materials or other deliverables, whether in print or electronic form, on our through one or more Sprintax-owned or operated websites (the “Sprintax Network”) including Sprintax software or other software otherwise made available by Sprintax, and including any and all accompanying and supporting software, whether or not provided online, content and documentation, and any upgrades, modified versions, updates or additions thereto (collectively, the “Sprintax Products”). In the event that the User purports to be the agent of, represent or otherwise act on behalf of an entity or any other person, references to the “User” or “you” shall include such entity or person in addition to such representative. Sprintax and the User are collectively referred to as the “parties.”
In addition to this Agreement, the User shall be bound by and subject to any separate agreements entered into with Sprintax by the User or any entity or other person on behalf of whom User purports to be the agent of, represent or otherwise act (including, without limitation, the Sprintax Terms and Conditions and any other terms governing the purchase or use of content as provided by Sprintax from time to time).
- Sprintax Product Terms
The Sprintax Products are operated by Sprintax and its current and future affiliates, including authorized distributors engaged by Sprintax, e.g., universities, colleges, and business, through which Sprintax provides the Sprintax Products (“Distributors”). The Sprintax Products are protected by U.S., Canadian and international intellectual property laws and treaties. User’s access to the Sprintax Products is licensed and not sold. Sprintax (for itself and its affiliates) hereby reserves all rights not expressly granted to User, including, without limitation, the right to alter, modify, update, enhance, improve or create derivative or collective works incorporating Sprintax Products and Services.
- Sprintax Products
Except as otherwise agreed in any separate agreements entered into with Sprintax by the User or any entity or other person on behalf of whom User purports to be the agent of, represent or otherwise act, Sprintax grants the User a limited, non-exclusive, personal, non-transferable, non-sublicensable, revocable license to access and use the Sprintax Product in the original, unmodified form as delivered by Sprintax only and solely for the purposes expressly authorized by Sprintax. The User is not permitted to use or transfer the Sprintax Product in any manner not expressly authorized by this Agreement, such separate agreement, or applicable law or use the Sprintax Product for the benefit of or on behalf of third parties without Sprintax’s written consent, which it may grant or withhold in its sole discretion, including the preparation of tax returns, schedules, worksheets or related information on a professional or commercial basis. As between the User and Sprintax, the User acknowledges that the right to grant authority to use the Sprintax product belongs to Sprintax and its Distributors. User shall not exceed the scope of User’s license to use Sprintax, and the User shall not provide the User’s Account Information (as defined below) to another User for any reason, including, without limitation, in order for such other User to access additional features of the Sprintax product. User shall not modify, reverse engineer, reverse compile, or disassemble any Sprintax Product.
- Accessibility of the Sprintax Products.
The User understands and agrees that from time to time the Sprintax Products and/or certain features or functionality may be inaccessible or inoperable for any reason, including, without limitation:
(i) equipment or software malfunctions,
(ii) periodic maintenance procedures or repairs that Sprintax may undertake from time to time, or
(iii) causes beyond the control of Sprintax or which are not foreseeable by Sprintax.
User acknowledges that access to and/or features and functionality of Sprintax are provided over various facilities and communications lines, and that information will be transmitted over local exchange and internet backbone carrier lines and through routers, switches and other devices (collectively, “Carrier Lines”) owned, maintained and serviced by third-party carriers, utilities and internet service providers, all of whom are beyond Sprintax’s control. Use of Carrier Lines to access and use Sprintax and transmit information is solely at the User’s risk and is subject to all local, State, Federal and other applicable laws.
User shall be solely responsible for providing, maintaining and ensuring the compatibility of all hardware, software, electrical and other physical requirements necessary for the User’s access and use of the Sprintax Products, including, without limitation, telecommunications and internet access connections and links, web browsers or other equipment, and programs and services required to access and use the Sprintax Products and any other Sprintax Products. The User is responsible for protecting the information on any computer such as by installing anti-virus software, updating software, password protecting files, and not permitting third party physical or electronic access to the User’s computer or account.
- Account Information and Security
In order to access and use the Sprintax Product, the User may be required to register with Sprintax and select a username and password or otherwise activate Sprintax for use (collectively, “Account Information”). This Account Information shall be used only by User, and User may not share or otherwise disclose User’s Account Information to any other party. The User shall be responsible for the security, confidentiality and integrity of all information that User receives, transmits through or stores using any Sprintax Products. Sprintax will store information of User for such time as is required pursuant to its agreement with User, for such time as required by law in particular Federal, State and local jurisdictions, and for such time as required to preserve evidence of the use of Sprintax Products and Services for the benefit of User and Sprintax. Sprintax does not commit, however, to store User’s information once the use of Sprintax Products and Services has resulted in the completion of the task for which it was engaged by User.
The User shall be responsible for the security, confidentiality and integrity of User’s Account Information and for any authorized or unauthorized access and use of User’s account by any person. The User has the affirmative responsibility to monitor and control access to User’s Account Information. If at any time the User learns or suspects that his/her Account Information has been disclosed or otherwise made known to any person other than User, User agrees to immediately notify Sprintax. As part of this registration process, User may be required to disclose User’s email address to Sprintax and, if so, the User is required to keep such email address current.
Sprintax reserves the right, but has no affirmative obligation, to monitor User accounts to:
(i) operate the Sprintax Products properly,
(ii) administer and manage the Sprintax Products,
(iii) provide all Users with the highest quality products and services,
(iv) verify compliance with law or this Agreement,
(v) protect Sprintax and its other users, and/or
(vi) satisfy any law, regulation, subpoena, or other government request.
- Other Users
The User acknowledges that other users have access to the Sprintax Products and information made available thereby. The actions of such other users are beyond the control of Sprintax. Accordingly, Sprintax does not assume any liability for or relating to any impairment of the privacy, security, confidentiality, integrity, availability or restricted use of the Sprintax Products or any content provided thereby from any other user’s actions or omissions.
- Consent to Use of Data
The User agrees that Sprintax may collect and use technical and related information regarding the User’s system and use of the Sprintax Products, including, without limitation, technical information about the User’s computer, system and application software, and peripherals, that is gathered periodically to facilitate the provision of updates, support and other services (if any) related to the Sprintax Products to verify compliance with this Agreement, and to improve the Sprintax Products and related Services.
The User agrees not to access the Sprintax Products or any other aspect of or information contained on the Sprintax website through any technology or means other than through User’s account using User’s Account Information. The User agrees not to use or launch any automated system, including, without limitation, “robots,” “spiders” or “offline readers,” that accesses the Sprintax Products in a manner that sends more request messages to Sprintax in a given period of time than a human can reasonably produce in the same period by using a conventional online web browser. The User agrees not to collect or harvest any personally identifiable information, including any other user’s Account Information, from Sprintax, nor to use the communications systems provided by Sprintax for any commercial solicitation.
- Sprintax Content, User Content and User Conduct
- Sprintax Content
Each User may use the Sprintax Products solely to prepare valid Canadian lncome Tax Returns for individuals, complete Federal & Provincial TD1 Forms, complete TP-1015.3-V form, and other Canadian tax forms determined by Sprintax, and to determine residency and tax treaty entitlement, for which a User has paid all applicable fee(s), and after proper registration and any applicable payment, to access and file electronically and/or print the Income Tax Return form, or Individual Tax Number (ITN) application form or other services determined by Sprintax (collectively, the “Services”) in the jurisdiction(s) the User determines is appropriate. The Sprintax Products contain confidential and proprietary information that is protected by copyrights, patents, trademarks, trade secrets or other proprietary rights, and these rights are protected in all forms, media and technologies existing now or hereafter developed. User’s use of the Sprintax Products will be governed by this Agreement.
- Inaccurate Content
All User Content (as defined below) originates from users, and as such, is beyond the control of Sprintax. Sprintax neither initiates the posting of such User Content nor monitors the specific content or accuracy of the User Content being posted. Without limiting the generality of any other provision of this Agreement, Sprintax does not have and shall not in the future have any responsibility for or liability related to the accuracy, content, currentness, completeness, suitability, fitness for a particular purpose, or delivery of the User Content. The User is responsible for the accuracy, content, currentness, completeness, suitability, fitness for a particular purpose, and delivery of the User Content, and the User warrants that the User Content is accurate, current and complete. The User shall indemnify Sprintax for any and all losses or damages Sprintax may incur regarding or related to the accuracy, content, currency, completeness or delivery of the User Content pursuant to the indemnification provisions of this Agreement.
- Sprintax Standards and Conduct
The User’s privilege to use the Sprintax Products is contingent upon the User’s compliance with the Sprintax standards and conduct guidelines set forth by Sprintax, as amended from time to time. Sprintax may revoke the User’s privileges or take any other appropriate measures to enforce these guidelines if violations are brought to its attention. As Sprintax does not control or actively monitor the User Content posted on Sprintax or the Sprintax Network, under no circumstances will Sprintax be liable in any way to User or any third person for any User Content, including, without limitation, for any loss or damage of any kind incurred as a result of use of or exposure to the User Content. User agrees not to use or allow others to use the Sprintax Network or the Sprintax Products to do any of the following:
(i) Upload, post, email or otherwise transmit any User Content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, libelous, slanderous, vulgar, obscene, pornographic, profane, indecent, sexually explicit, invasive of another’s privacy, hateful, or racially, ethnically or otherwise objectionable or intended to offend any person based on a person’s race, ethnic heritage, national origin, sex, sexual orientation or preference, age, physical or mental illness or disability, marital status, employment status, housing status, religion or other characteristics as may be defined by applicable civil rights laws or that is otherwise objectionable to Sprintax in its sole discretion;
(ii) harm minors in any way;
(iii) impersonate any person or entity, including, but not limited to, a Sprintax employee or representative, moderator, guide or host or falsely state or otherwise misrepresent its affiliation with a person or entity;
(iv) forge headers or otherwise manipulate identifiers in order to disguise the origin of any User Content transmitted through Sprintax, the Sprintax Network or Sprintax Products;
(v) upload, post or otherwise transmit any User Content that User does not have a right to transmit under any law or under contractual or fiduciary relationships (such as inside information, proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements);
(vi) upload, post or otherwise transmit any User Content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party;
(vii) upload, post or otherwise transmit any unsolicited or unauthorized advertising, promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” multi-level marketing opportunities, franchises or any other form of solicitation;
(viii) upload, post or otherwise transmit any material or User Content that contains software viruses or any other malicious code, files or programs designed to interrupt, disrupt, destroy, damage or limit the functionality of any computer software or hardware or telecommunications equipment or violate the security of any computer network, crack passwords or security encryption codes or otherwise attempt to gain unauthorized access to any other computer system;
(ix) attempt to cause the traffic levels of the software or other networks to rise without reason or for malicious purpose, including, without limitation, through transmission of large files to people for malicious purposes, “mailbombing,” transmissions intended to raise the costs of another’s access through excessive traffic levels, denial of service or similar attacks, repeatedly sending the same content to another person for the purpose of harassment or otherwise causing an unreasonable increase in traffic levels or usage of Sprintax software or products as solely determined by Sprintax;
(x) disrupt the normal flow of dialogue, cause a screen to “scroll” faster than other users of the Sprintax software are able to type or otherwise act in a manner that negatively affects other users’ ability to engage in meaningful exchanges;
(xi) interfere with or disrupt the servers or networks connected to Sprintax or the Sprintax Network or Sprintax Products, or disobey any requirements, procedures, policies or regulations of networks connected to Sprintax or the Sprintax Network or Sprintax Products;
(xii) intentionally or unintentionally violate any applicable local, State, Federal or international law;
(xiii) “stalk,” harass, threaten invade the privacy of or engage in predatory behavior towards another user of the Sprintax Network or the Sprintax Products or any other person; or
(xiv) collect, store or use personal data about other users. The User’s privilege to use the Sprintax Network and the Sprintax Products is contingent upon the User’s compliance with the guidelines set forth above. Sprintax may revoke the User’s privileges or take any other appropriate measures to enforce these guidelines if violations are brought to its attention. The User acknowledges that by providing the User with the ability to post User Content, Sprintax, through the Sprintax Network or the Sprintax Products, is acting as a passive conduit for such distribution, and Sprintax is not undertaking any obligation or liability relating to any User Content posted or activities undertaken utilizing the Sprintax Network or any Sprintax Products.
- Sprintax Tax Advice Services
- Sprintax Services
The Sprintax Products include a feature that connects Users to an online ‘Live Chat’ service to obtain customer support for technical services. Users must be able to access the internet to take advantage of the Live Chat service. Users acknowledge and agree that neither Sprintax nor the Sprintax Live Chat service advisor will sign an Income Tax Return for Individuals, Individual Tax Number (ITN) application form, or any other Canadian tax form(s), or pay any tax on a User’s behalf or act as the paid preparer of the return. Sprintax reserves the right to amend or alter the Sprintax service levels or availability at any time or for any reason. Additionally, Sprintax may provide technical support to Users, including through the internet or e-mail messages. The terms and conditions governing the offering of this support, which may require the payment of an additional fee, are subject to change as announced by Sprintax from time to time.
- Compliance with Law; Section 7216 Consent
Sprintax will endeavor to inform any developer or service provider it engages to assist with specific tasks by contract (“Developer” or “Service Provider”) that the Customer Data includes sensitive tax return information subject to Canadian Revenue Agency (“CRA”) regulations governing its use and disclosure and that the penalties for unauthorized disclosure or use of tax return information under Canadian law can result in criminal prosecution, imprisonment and the assessment of monetary fines. Sprintax will contract with Developers or Service Providers who have access to such Customer Data, and Sprintax requires that such Developers and Service Providers not disclose such sensitive tax information to any third persons, unless required by law. Additionally, Developers and Service Providers will be directed to notify, represent, and warrant that they notify in writing any of their employees or contractors who may have access to such Customer Data, including a description of the requirements and penalties of those sections. Developer and Service Providers, as well as affiliates of Sprintax (including servicers, servers, entities and persons located outside the United States and Canada, such as Taxback Ireland) will be required to ensure that all tax return information (including, tax preparation, assistance and/or support related thereto) must remain within Canada unless an explicit consent for disclosure for storing or sending such information for Services to be provided outside the United States and/or Canada has been obtained from the User. For this reason, when accepting this End User License Agreement, User expressly and explicitly provides User’s consent as described above.
- Electronic Filing
If User chooses an option to electronically file any tax return, User hereby consents to have such tax return electronically filed through Sprintax’s affiliate Returns Inc., an Illinois corporation.
- Intellectual Property
- Sprintax Products
The Sprintax Intellectual Property Rights (as defined below) are the valuable, confidential property of Sprintax and its licensors. International intellectual property laws protect such Sprintax Intellectual Property Rights. The User may use the Sprintax Products as permitted herein and may not otherwise modify, adapt, translate, or create derivative or collective works based on the Sprintax Products without the prior written consent of Sprintax. As between the parties, Sprintax holds all rights, title, and interest in and to the Sprintax Products, with the exception of the User Content, and including, without limitation, all ancillary and interface software, all current and future enhancements, revisions, new releases and updates thereof and any derivative or collective works based thereon and all documentation thereto, all copyrights, trademarks, trade secrets, patents and goodwill therein, and all images, photographs, illustrations, graphics, audio and video created by or for Sprintax therein (collectively, the “Sprintax Intellectual Property Rights”).
- User Content
The User shall be solely responsible for the posting or provision of User Content. In connection with the User Content, the User affirms, represents and warrants that User owns or has the necessary licenses, rights, consents and permissions to use and authorize Sprintax to use all proprietary rights in and to any and all User Content to enable inclusion and use of the User Content in the manner contemplated by the Sprintax Products. The User retains all ownership rights in User Content. By posting or providing User Content to Sprintax Networks or the Sprintax Products, the User hereby grants Sprintax a perpetual, irrevocable, worldwide, non-exclusive, royalty-free, sub-licensable and transferable license to use, reproduce, distribute, modify, edit, adapt, publish, translate, incorporate, prepare derivative and collective works utilizing, display and perform the User Content in any form, medium or technology now known or later developed throughout the universe. In addition, the User hereby waives (or warrants that the owner of such User Content has expressly waived) any and all “moral rights” in the User Content as to any of the foregoing rights and licenses granted to Sprintax. Sprintax does not permit infringing activities or infringement of intellectual property rights using the Sprintax Products, and Sprintax will remove or disable all User Content or other content if properly notified that such User Content or other content infringes on another person’s intellectual property rights. Sprintax reserves the right to remove or disable User Content without prior notice.
Sprintax™ and the Sprintax™ logo and any other trademarks used by Sprintax, whether or not included in the Sprintax Products, and any logos relating to the foregoing, are trademarks or service marks of Sprintax and its licensors (collectively, the “Sprintax Trademarks”). All other trademarks, service marks and logos used in the Sprintax Products are the trademarks, service marks or logos of their respective owners.
- Use of Intellectual Property
Except as otherwise expressly permitted by Sprintax, the User may not copy, reproduce, republish, store, upload, post, transmit, analyze, adapt, reformat, print, distribute, commercially exploit or publicly display the Sprintax Intellectual Property Rights, Sprintax and all other Sprintax Products, the Sprintax Trademarks or the Confidential Information (as defined below) or any portion thereof in any manner whatsoever without the prior written consent of Sprintax. User may not remove, reproduce, alter, use, display, modify, copy or obscure any copyrighted material, trademark, service mark, legal or other proprietary notices in or on any portions of the Sprintax Intellectual Property Rights, any Sprintax Products, the Sprintax Trademarks, the Confidential Information or any User Content or any portion thereof.
- This Agreement, the Terms and Conditions and any other terms set forth by Sprintax at the time of purchase or agreements between User and Sprintax shall govern use of the Sprintax Products and the Sprintax Network. The User agrees that Sprintax shall have no liability to User for Sprintax Content that may be found to be offensive, indecent or objectionable. Sprintax Content types (including categories, sub-categories, and genres) and descriptions are provided for convenience, and Sprintax does not guarantee their accuracy. Prices and availability of products are subject to change without notice. Errors will be corrected where discovered, and Sprintax reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and the User’s payment method accepted and charged.
- If applicable, prices for Sprintax Products and Services are ultimately determined at the time each User elects to print or e-file an Income Tax Return for individuals, or Individual Tax Number (ITN) application form, and any other Services provided from time to time at checkout including TD1 Federal and Provincial determination software, and are subject to change without notice. Each User is obligated to confirm that the pricing for the use of the Sprintax Products or Services has not changed, particularly if some time has passed between the date a User started Income Tax Return for Individuals, Individual Tax Number (ITN) application form and the date such Income Tax Return for Individuals, Individual Tax Number (ITN) application form is finished and ready for filing or printing. The price for use of the Sprintax Products is established at the time of payment, and no price changes shall be made by Sprintax once payment is received. All payments will be billed and are payable in Canadian dollars. A User will not be able to print or file Income Tax Returns for Individuals, Individual Tax Number (ITN) application forms or other tax forms without registering or paying for the Sprintax Product. Sprintax is not responsible for any Federal, Provincial, use, sales, property or other taxes or duties on any Sprintax Product or any taxes shown to be due under any Sprintax Product.
- Sprintax’s refund and cancellation policy is limited to the circumstances described in this section. To qualify for a refund, User must not have been delivered the Sprintax Product or Service. Once delivered with appropriate payment made and a Service provided, no refund will be issued. Cases eligible for a refund are limited to the following:
(i) Duplicate payment or accidental over-payment for a Sprintax Product or Service (e.g., you were charged more than once for the identical Sprintax Product or Service);
(ii) If post review, a return was prepared inaccurately solely because of a calculation error computed by a Sprintax Product and not due to inaccuracy in information provided by User or governmental errors; or
(iii) Any other unique circumstance explained by you and approved by Sprintax in its sole discretion (including any mandatory provision of applicable law).
If a refund is approved, Sprintax will endeavor to initiate the refund within 5 business days of its approval. The refund will be returned to the credit card company or other financial entity you used for payment. There may be additional delay in receipt of a credit added by the institution you used for payment. We wil notify you via e-mail of your refund if approved.
Cases ineligible for a refund are all other cases including but not limited to the following:
(1) User refuses or fails to follow the instructions regarding the Sprintax Product or instructions of the Sprintax Customer Service Team;
(2) The Sprintax Product or Service was purchased by you by mistake or on your assumption that it does something that it is not intended to do and is not stated it would do;
(3) You claim that the Sprintax Product or Service will do something that is not stated in the user guide for the Sprintax Products, on the Sprintax homepage description or in other documentation supplied by Sprintax as a capability of the Sprintax Product or Service;
(4) User or you did not read the Terms and Conditions and/or Frequently Asked Questions concerning the Sprintax Product or Service purchased and because of that what you purchased or received is different from what you expected;
(5) You changed your mind after purchase and no longer want the Sprintax Product or Service because of that;
(6) You purchased or used other software or service that you decided might better meet your needs;
(7) You do not provide requested assistance or information required to prepare and deliver the results from use of the Product or Service;
(8) A bug or technical defect is reported to Sprintax and fixed in time for you to file your tax return on a timely basis;
(9) A problem in using our Sprintax Product or Service is caused by your system or network settings or by a third-party application or device; or
(10) A problem arises because of unused, lost or misplaced access codes. (For example, Sprintax does not control the distribution or access rules concerning discounted codes for users by individual schools, universities or colleges.
Cancellation of your purchase of a Sprintax Product or Service with refund may be approved by Sprintax only for non-automated Sprintax Products (those which are not delivered instantly at the time of payment). All Sprintax Products and Services to be delivered instantly at the time of payment cannot be cancelled, and only the refund policy described above might apply.
- User Representations
This Agreement is effective upon User’s acceptance as set forth herein and shall continue in full force until terminated as set forth herein. This Agreement will terminate automatically without notice from Sprintax if User fails to comply with any provision of this Agreement. User may terminate this Agreement by removing all Sprintax Products and Sprintax Content from User’s database, and notifying Sprintax that User has done so. Upon termination, User shall terminate use of the Sprintax Products and destroy any copies of the Sprintax Products in User’s possession. Except as expressly granted herein, User shall not be entitled to any refund on any portion of any fees or other charges paid in connection with this Agreement. Sprintax reserves the right to discontinue or suspend any aspect of or access to the Sprintax Products at any time. Sprintax may terminate User’s access to Sprintax if, under appropriate circumstances, User is a repeat infringer of another’s intellectual property or other rights.
- Disclaimer of Warranties
SPRINTAX AND THE SPRINTAX PRODUCTS AND SERVICES ARE PROVIDED “AS IS,” “WHERE IS,” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USE OF SPRINTAX AND THE SPRINTAX NETWORK AND SPRINTAX PRODUCTS ARE AT THE USER’S SOLE RISK. SPRINTAX DOES NOT WARRANT THAT USER’S USE OF SPRINTAX WILL BE UNINTERRUPTED OR ERROR FREE, NOR DOES SPRINTAX MAKE ANY WARRANTY AS TO THE ACCURACY OF ANY USER CONTENT OR AS TO ANY RESULTS THAT MAY BE OBTAINED BY USE OF THE SPRINTAX PRODUCTS OR SERVICES. SPRINTAX MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED IN RELATION TO THE SPRINTAX NETWORK, SPRINTAX PRODUCTS OR USER CONTENT, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR APPLICATION, ARISING BY VIRTUE OF CUSTOM OF TRADE OR COURSE OF DEALING, TITLE, NON-INFRINGEMENT OR TIMELINESS, SUITABILITY, ACCURACY, OR FITNESS FOR A PARTICULAR PURPOSE. THE USER IS SOLELY RESPONSIBLE FOR ANY AND ALL ACTS OR OMISSIONS TAKEN IN RELIANCE ON THE SPRINTAX PRODUCTS OR ANY INFORMATION OR USER CONTENT THEREIN, INCLUDING, WITHOUT LIMITATION, INACCURATE OR INCOMPLETE INFORMATION. ANY IMPLIED WARRANTIES THAT CANNOT BE DISCLAIMED ARE LIMITED TO THE SHORTEST PERIOD PERMITTED BY APPLICABLE LAW. TO THE EXTENT THAT THE LAW APPLICABLE IN ANY PARTICULAR JURISDICTION PRECLUDES THE FULL RANGE OF LIMITATIONS STATED IN SECTIONS 10 AND 11, THE LIMITATIONS OF LIABILITY AND REMEDIES CONTAINED HEREIN WILL BE APPLIED AS BROADLY AS POSSIBLE TO LIMIT THE LIABILITY OF SPRINTAX AND THE RANGE OF REMEDIES THAT MAY BE APPLIED AGAINST IT.
- Limitation of Liability
USER EXPRESSLY AGREES THAT NEITHER SPRINTAX NOR ANY OF ITS DISTRIBUTORS OR AFFILIATES SHALL BE LIABLE TO USER OR ANY OTHER PERSON FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES FOR ANY MATTER ARISING FROM OR RELATING TO THIS AGREEMENT, THE SPRINTAX PRODUCTS OR SERVICES, USER CONTENT, OR THE INTERNET GENERALLY, INCLUDING, WITHOUT LIMITATION, USER’S USE OR INABILITY TO USE THE SPRINTAX NETWORK, THE SPRINTAX PRODUCTS OR SERVICES, USER CONTENT, ANY CHANGES TO OR INACCESSIBILITY OF THE SPRINTAX NETWORK OR THE SPRINTAX PRODUCTS, ANY INACCURACY OR INCOMPLETENESS OF USER CONTENT OR INFORMATION CONTAINED IN THE SPRINTAX PRODUCTS, ANY DELAY, FAILURE, UNAUTHORIZED ACCESS TO OR ALTERATION OF ANY TRANSMISSION OR DATA, ANY MATERIAL OR DATA SENT OR RECEIVED OR NOT SENT OR RECEIVED, ANY TRANSACTION OR AGREEMENT ENTERED INTO THROUGH THE SPRINTAX PRODUCTS OR SERVICES OR ANY DATA OR MATERIAL FROM A THIRD PERSON ACCESSED ON OR THROUGH THE SPRINTAX PRODUCTS, WHETHER SUCH LIABILITY IS ASSERTED ON THE BASIS OF CONTRACT, TORT, NEGLIGENCE OR OTHERWISE.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SPRINTAX’S AND ANY OF ITS AFFILIATES OR SUBSIDIARIES’ TOTAL LIABILITY FOR DIRECT DAMAGES SHALL NOT EXCEED THE TOTAL PURCHASE PRICE PAID, IF ANY, BY USER TO SPRINTAX HEREUNDER. IF THE USER IS DISSATISFIED WITH ANY SPRINTAX PRODUCTS OR SERVICES, THE USER’S SOLE AND EXCLUSIVE REMEDY SHALL BE FOR THE USER TO DISCONTINUE USE OF THE SPRINTAX PRODUCTS AND TERMINATE THIS AGREEMENT IN ACCORDANCE WITH SECTION 10.
Unless expressly stated or agreed in writing by Sprintax, Sprintax is not providing legal or tax advice, is not providing advice or guidance on the purchase or sale of securities, is not a broker-dealer or an insurer with regard to performance of the Sprintax Network, the Sprintax Products or Services or User Content. Sprintax’s disclaimer of warranties and the limitation of liability and remedy are a reflection of the risks assumed by the parties in order for User to obtain the rights to use Sprintax and any other Sprintax Products and Services at the specified price. User assumes all risk for: (i) all liabilities disclaimed by Sprintax contained herein; and (ii) all alleged damages in excess of the amount, if any, of the limited remedy provided hereunder.
User specifically acknowledges and agrees that Sprintax shall not be liable for User Content or defamatory, offensive or illegal conduct of any third party and that the risk of harm or damage from the foregoing is borne solely by User. To the extent that any limitation of liability or of remedy is not permitted in a particular jurisdiction, the limitations of liability and remedy will be construed as broadly as possible to carry out the intention of limiting rather than permitting liability and remedies.
Sprintax will not audit or otherwise verify any information User provides, and is not responsible for disallowed deductions, or the inclusion of additional unreported income or resulting taxes, penalties or interest. Except for the reimbursement for Sprintax’s calculation errors described herein, the entire cumulative liability of Sprintax and its suppliers for any reason arising from or relating to this agreement shall be limited as set forth in Section 10 and 11.
Sprintax shall not be liable for loss of profits or investment, tax positions taken by User, inability to file User’s Federal and/or State tax return, FICA tax or ITIN tax identification number form, delay in preparing the User’s Federal and/or State tax return, FICA tax or ITIN tax identification number form, incorrect or incomplete information provided to Sprintax, any access to, or use of, User’s password and User ID by an unauthorized person.
The financial or educational institutions through which User may access the Sprintax Products or Services shall not have liability resulting from User’s use of the Sprintax Products or Services.
The User agrees to indemnify, hold harmless and defend Sprintax, any of its licensors, affiliates or subsidiaries and any members, officers, employees and agents of the foregoing, from and against any action, cause, claim, damage, debt, demand or liability, including reasonable costs and attorney’s fees, asserted by any person or entity, arising out of or relating to: (a) this Agreement or the User’s violation of the terms and conditions thereof; (b) User’s use of the Sprintax Network or the Sprintax Products, including any data, User Content, communication or work transmitted or received by User; (c) any unacceptable use of the Sprintax Products by User or through User’s account, including, without limitation, any statement, data or User Content posted, made, transmitted or republished by User which is prohibited as unacceptable under this Agreement; (d) gross negligence, fraud or any intentional or negligent act or omission of User; (e) the User’s violation of any third party rights, including, without limitation, any intellectual property or privacy right; and (f) any claim that any User Content posted by the User caused damage to a third party.
- Independent Contractors
The parties are and shall be independent contractors and neither party by virtue of this Agreement shall have any right, power or authority to act or create any obligation, express or implied, on behalf of the other party.
No amendment or modification of this Agreement will be binding unless in writing and signed by Sprintax. The terms of this Agreement will govern any upgrades to the Sprintax Products provided by Sprintax that replace or supplement the original Sprintax Products, unless such upgrade is accompanied by a separate or substitute agreement in which case the terms of that agreement will govern.
The User shall not assign any of its rights, duties or obligations under this Agreement without the prior written consent of Sprintax, and any attempted assignment or delegation without such consent shall be void and of no effect.
No waiver of any term, provision or condition of this Agreement, whether by conduct or otherwise, in any one or more instances, shall be deemed to be, or shall constitute, a waiver of any other term, provision or condition hereof, whether or not similar, nor shall such waiver constitute a continuing waiver of any such term, provision or condition hereof. No waiver shall be binding unless executed in writing by the party making the waiver.
If any provision of this Agreement is determined to be illegal or unenforceable, then such provision will be enforced to the maximum extent possible and the other provisions will remain fully effective and enforceable.
Unless otherwise provided in this Agreement, all notices shall be in writing and shall be deemed to be delivered when sent by certified or registered mail, postage prepaid, or e-mail to either party’s last known post office or e-mail address, respectively. The User hereby consents to notice by email.
This Agreement shall be treated as though it were executed and were to be performed in Cook County, Illinois, USA and will be governed by and construed in accordance with the laws of the State of Illinois, without regard to conflict of laws principles. Sprintax does not represent that the Sprintax Products or Services are appropriate or available for use in all countries.
- Dispute Resolution
In the event of any dispute between the parties, they shall first endeavor to resolve it by amicable discussion. If this fails to resolve the dispute, either party may commence formal dispute resolution solely as follows, within seven (7) days after providing a written statement to the other party that informal efforts at dispute resolution have failed. Any controversy or claim arising out of or relating to any agreement between Sprintax and User, or the breach thereof, shall be determined by arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules. The number of arbitrators shall be one. The place of arbitration shall be Chicago, Illinois, USA. The language of the arbitration shall be English. User will not file a lawsuit against Sprintax or otherwise participate in a lawsuit against Sprintax as a named representative in litigation requesting class action designation.
- Timely Assertion of Claims
No claim arising under this Agreement may be brought by User more than one (1) year after the cause of action has accrued without regard to any applicable statute of limitations.
- Equitable Relief
The parties agree that breach of the provisions of this Agreement, including, without limitation, the unauthorized use or duplication of the Sprintax Products, would cause irreparable harm and significant injury to Sprintax which would be both difficult to ascertain and which would not be compensable by damages alone. The parties therefore agree that Sprintax has the right to enforce the provisions of this Agreement by injunction (without necessity of posting bond), specific performance or other equitable relief without prejudice to any other rights and remedies Sprintax may have for User’s breach of this Agreement, pending resolution of a dispute pursuant to arbitration as specified above in section 13(H).
- Attorney’s Fees
The prevailing party in any dispute will be entitled to reasonable fees of attorneys, accountants, and other professionals, and costs and expenses in addition to any other relief to which such prevailing party may be entitled by award or injunctive relief.
The captions and headings of this Agreement are included for ease of reference only and will be disregarded in interpreting or construing this Agreement.
- Force Majeure
Sprintax shall not be responsible or liable for failure to fulfil its obligations under this Agreement due to any unforeseeable event beyond the control of, and not caused by the fault or negligence of Sprintax or its agents, including, without limitation, an act of God, fire, earthquake, flood, explosion, action of the elements, war invasion, terrorism, insurrection, riot, mob violence, sabotage, inability to procure equipment, facilities, materials or supplies in the open market, failure of power, failure of transportation, failure of telecommunications systems or infrastructure, failure of internet providers, strike, lockout, action of labor unions, condemnation, requisition, law or order of government, civil or military authorities; provided that Sprintax shall promptly resume or remedy, as the case may be, the performance of its obligations hereunder as soon as practicable after such event is concluded.
The terms and provisions of Sections 3-12, inclusive, shall survive any termination or expiration of this Agreement.
- Entire Agreement
- Contact Information
Consent to Disclosure of Tax Return Information
Sprintax is a tax preparation software customized to enable international students in the US and Canada to file their Income Tax Returns for individuals including Federal, State, Provincial and FICA tax returns and apply for an ITIN, ITN, and use Sprintax to assist with TD1 forms both Federal and Provincial (TP-1015.3-v form for Quebec) where needed.Due to the international profile of the Sprintax clients and their tax needs, Sprintax draws on a global team of tax specialists to ensure international double taxation treaties are applied correctly. Sprintax is a product operated by Sprintax and serviced by Sprintax’s international team of tax professionals and preparers.
To ensure your tax return is prepared in a compliant and correct manner, Sprintax draws on the expertise and experience of the international Sprintax tax team. In line with the Internal Revenue Code and U.S. Federal law, you consent to our sharing and storing your data, including your Social Security Number (“SSN”) and Social Insurance Number (“SIN”), employment, and tax data, with our international tax team to ensure your tax return is compliant. We will also make your data available to your university’s payroll and finance personnel to allow them to withhold taxes from any scholarships or campus income based on our residency and tax treaty determinations.
Unless authorized by law, we cannot disclose, without your consent, your tax return information to third parties (our international colleagues will qualify as third parties as they are employed by Sprintax ‘s international affiliates, not by Sprintax, Inc. directly) for purposes other than the preparation and filing of your tax return and, in certain limited circumstances, for purposes involving tax return preparation. If you consent to the disclosure of your tax return information, Canadian law may not protect your tax return information from further use or distribution.
You are not required to grant this consent. However, because our ability to disclose your tax return information to another tax return preparer affects the service that we provide to you and its cost, we must decline to provide you with service or change the terms of service that we provide to you if you refuse to grant this consent. If you agree to the disclosure of your tax return information, your consent is valid for one year.
This consent to disclose may result in your tax return information being disclosed to a tax return preparer located outside the United States and or Canada, including your personally identifiable information such as your SSN and or SIN. Both the tax return preparer in the United States and or Canada that will disclose your SSN or SIN and the tax return preparer located outside the United States and Canada which will receive your SSN and or SIN maintain an adequate data protection safeguard to protect privacy and prevent unauthorized access of tax return information.
If you consent to the disclosure of your tax return information, Federal, Provincial and National agencies may not be able to enforce US and Canadian laws that protect the privacy of your tax return information against a tax return preparer located outside of the US or Canada to which the information is disclosed.
Please note that some of the Sprintax staff and Sprintax affiliates may be located outside the United States and Canada.
If you believe your tax return information has been disclosed or used improperly in a manner unauthorized by law or without your permission, you may contact the Treasury Inspector General for Tax Administration (TIGTA) by telephone at 1-800-366-4484, or by email at firstname.lastname@example.org. Additionally, if you wish to discuss any of the points raised in this disclosure agreement, please email email@example.com.
Sprintax provides an option for customers to purchase a post-filing service in addition to the income tax return prepared with the software.
By opting in to the Sprintax post-filing service a customer nominates Sprintax to manage any and all additional contact with the relevant tax office. The service includes, contacting the relevant tax office in case of a delay in excess of 16 weeks in processing a return, review of the correspondence received from the tax office – letters for additional documents or confirmation of additional information – review of the Notice of assessment and providing advice for filing an amendment (additional fees may apply for filing amendment with Sprintax Canada but if the amendment is due to the tax office’s or software’s mistake the fee for the amendment will be covered by the service) and any other correspondence with the tax office in order to resolve a customers tax situation.
In order for the post-filing service to enter into force, you, the customer must mail a signed AUT-01, Authorize a Representative for offline access form to the Canada Revenue Agency and/or MR-69-V, Authorization to Communicate Information or Power of Attorney form to Revenue Quebec. If you purchase the post-filing product along with the tax return forms, the appropriate authorization will be attached in the tax return pack with instructions to sign and mail along with the tax return to the relevant tax office. If you purchase the post-filing service at a later stage, after you mailed your return to the tax office, you will receive additional instructions on how to give authorization for Sprintax to contact the tax office on your behalf.
If you experience a delay in excess of 16 weeks in the processing of your income tax return, you may have to provide proof of the delay to the tax office by means of a postal tracking number or a receipt proving the day the tax return was mailed to the tax office. In the case where you don’t have such proof and there is no record of your return with the tax office, you will have to mail your tax return again through registered mail and await processing with the tax office once again.
If you receive correspondence from the tax office the post-filing service will cover a review, advice and contact with the tax office in order for the required information to be provided and the tax return to be processed without additional delay and in accordance with the tax office requirements.
Sprintax will not receive correspondence or refund on your behalf and will not be responsible for any balance due or interest accrued as a result of filing a tax return with incorrect information or due to delayed filing of your income tax return. You will receive your correspondence and a refund directly from the relevant Canadian tax office.
The User is obliged to provide Sprintax with all the required documentation and information as requested by the tax office in order to resolve the tax situation. The post-filing service will be activated upon User’s request. If you have opt-ed into our Post-filing services and are contact by the tax office requesting additional information or documentation, you are required to forward this correspondence via email to Sprintax where we will in turn contact the CRA on your behalf or advise you on the appropriate response.
Customers can purchase the post-filing service products at the payment stage within the system at a lower price or at a later stage in case they want Sprintax to contact Canada Revenue Agency or Revenue Quebec on their behalf.
Diversity Mission Statement
Sprintax, as part of the Clune Technology Group, formally The Taxback Group, is an equal opportunities employer that strives to create an inclusive culture which is free from discrimination and harassment. We are committed to investing in our Diversity and Inclusion programs and have appointed a dedicated Diversity and Inclusion Committee whose objective is to create processes, tools and resources that will enable us to increase diversity in our workforce. From building a culture where all employees can bring their best selves to work to executing diversity initiatives that support everyone, we are committed to building a workplace for all.